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Wait Lists Grow as Many More Veterans Seek Care and Funding Falls Far Short

One year after outrage about long waiting lists for health care shook the Department of Veterans Affairs, the agency is facing a new crisis: The number of veterans on waiting lists of one month or more is now 50 percent higher than it was during the height of last year’s problems, department officials say. The department is also facing a nearly $3 billion budget shortfall, which could affect care for many veterans.

The agency is considering furloughs, hiring freezes and other significant moves to reduce the gap. A proposal to address a shortage of funds for one drug — a new, more effective but more costly hepatitis C treatment — by possibly rationing new treatments among veterans and excluding certain patients who have advanced terminal diseases or suffer from a “persistent vegetative state or advanced dementia” is stirring bitter debate inside the department.

Agency officials expect to petition Congress this week to allow them to shift money into programs running short of cash. But that may place them at odds with Republican lawmakers who object to removing funds from a new program intended to allow certain veterans on waiting lists and in rural areas to choose taxpayer-paid care from private doctors outside the department’s health system.

“Something has to give,” the department’s deputy secretary, Sloan D. Gibson, said in an interview. “We can’t leave this as the status quo. We are not meeting the needs of veterans, and veterans are signaling that to us by coming in for additional care, and we can’t deliver it as timely as we want to.”

Since the waiting-list scandal broke last year, the department has broadly expanded access to care. Its doctors and nurses have handled 2.7 million more appointments than in any previous year, while authorizing 900,000 additional patients to see outside physicians. In all, agency officials say, they have increased capacity by more than seven million patient visits per year — double what they originally thought they needed to fix shortcomings.

But what was not foreseen, department leaders say, was just how much physician workloads and demand from veterans would continue to soar — by one-fifth, in fact, at some major veterans hospitals over just the past year.

According to internal department budget documents obtained by The New York Times, physician workloads — as measured by an internal metric known as “relative value units” — grew by 21 percent at hospitals and clinics in the region that includes Alabama, Georgia and South Carolina; by 20 percent in the Southern California and southern Nevada regions; and by 18 percent in North Carolina and Virginia. And by the same measure, physician care purchased for patients treated outside the department grew by 50 percent in the region encompassing Pennsylvania and by 36 percent in the region that includes Michigan and Indiana.

Those data include multiple appointments by individual patients and reflect the fact that patients typically now schedule more appointments than they did in the past. But even measured by the number of individuals being treated, the figures are soaring in many places: From 2012 to 2014, for example, the number of patients receiving treatment grew by 18 percent at the Las Vegas medical center; by 16 percent in Hampton, Va.; and by 13 percent in Fayetteville, N.C., and Portland, Ore.

Mr. Gibson said in the interview that officials had been stunned by the number of new patients seeking treatment even as the V.A. had increased its capacity. He said he was frustrated that the agency was running short of funds. “We have been pushing to accelerate access to care for veterans, but where we now find ourselves is that if we don’t do something different we’re going to be $2.7 billion short,” he said.

He said he planned to tell Congress this week that the agency needed to be able to shift funds around to avoid a crisis this fiscal year. That includes using funds from a new program that was a priority for congressional Republicans called the “Choice Card,” which allows certain veterans to obtain taxpayer-funded care from private doctors. That money would be used to pay for hepatitis C treatments and other care from outside doctors.

In future years, Mr. Gibson said, more money will also be needed. He said he intended to tell lawmakers, “Veterans are going to respond with increased demand, so get your checkbooks out.”

The largest driver of costs has been programs designed to send patients to outside doctors, either because of delays seeing V.A. clinicians or because patients need treatments outside the system. Other major factors include the demand for new prosthetic limbs and for the new hepatitis C treatment.

The “daily obligation rate in medical services” inside the Veterans Health Administration — the part of the department that handles medical care — is $166 million, or 9.2 percent higher than last fiscal year, according to a presentation last week for senior department leaders. Costs for drugs and medications have risen by nearly 17 percent, with much of the increase because of the new hepatitis C treatment, according to the document. An agency memo from last month stated that the need for the new hepatitis C treatment “has greatly outpaced V.A.’s ability to internally provide all aspects of this care.”

The crisis may come to a head when Mr. Gibson testifies on Thursday on Capitol Hill, where Republicans have already criticized what they see as foot-dragging by the department on starting the Choice Card program. One congressional official briefed on the budget problems also said the agency had been slow to recognize how much demand and costs would soar for hepatitis C treatments. The budding crisis may reopen a partisan debate about veterans’ health care that has paralleled a larger philosophical debate about the size of government.

Last year’s waiting-list crisis led to complaints that the department was divided by an acrimonious and retaliatory culture, where whistle-blowers were punished and constructive criticism was stifled. But many experts say the principal problems were a shortage of doctors and nurses in the system, the nation’s largest integrated health care organization, and a lack of office space for patient care — while demand rose sharply from aging Vietnam War veterans and service members from Iraq and Afghanistan.

The department’s inspector general eventually concluded that “the systemic underreporting of wait times resulted from many causes, to include the lack of available staff and appointments, increased patient demand for services, and an antiquated scheduling system.”

Me Here.....And how much is the VA wasting money on like the Hospital in Aurora, Colorado that is grossly over budget with no sign of ever being finished!

The entire VA system needs to be changed.  This one is beyond any hope of saving!

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Comment by SGT William A. Geresy (ret) on June 23, 2015 at 2:21am

War is doing about everything your Mother told you not to ever do.  That could be part of the suicide problem.  We are still a moral people.  War is doing immoral things.  That creates a conflict.

Also we are taught to disobey illegal orders very early in Basic Training.  This is ultra important lesson for recruits to learn.  Just because someone out ranks you, doesn't mean you have to do what they say.  I have had to disobey a couple of illegal orders in my career.  No harm came to me for doing it.

As my career was ending in late 2008, I saw that Barry was going to win.  My Oath as a Guardsman was to the Constitution.  Since Barry was NOT a Natural Born Citizen, no order he would give would be a lawful order.  Any order he would give would have to be disobeyed to stay true to the Oath.  So I retired 19 Jan 2009.

This too maybe a small part of the problem.  Contrary to Sec. Kerry, we are NOT stupid.  Most are smarter than he is!  Today, how can one stay true to their Oath and follow any order from Barry.  The two are in complete conflict.

Another part may well be the stupid Rules of Engagement our military is forced to fight under thanks to Barry.  Barry is making the same mistake that LBJ did in Vietnam.  He is micromanaging the war from the White House.  This is a sure war to loose the war.  We can clearly see that his way is failing.  Not only is Iraq and Afghanistan worse today that when Barry Usurped the office, the entire Middle East and Northern Africa are in worse shape.  No matter how Barry spins it, he has completely screwed things up.

This and so much more is his legacy of near total failure.

Comment by Chalice on June 22, 2015 at 6:52pm

It is such a disgrace how Obama has treated our military and military families. His attempt to break the military morale will fail. Even in 8 years, he cannot accomplish his evil intention.

Still, 22 lives a day are lost among our Veterans by suicide. That is a statsitic that is heartbreaking.

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